Privacy Policy

Midnapore Health Centre Privacy Policy

Your privacy is important to us. Midnapore Health Centre (“Midnapore Health,” “we,” “our,” or “us”) is committed to protecting the privacy, confidentiality, security, and accuracy of the personal information we collect, use, and disclose in the course of providing our services. This Privacy Policy outlines our principles and practices for handling personal information and applies to all data collected through our website, communications, and services.

Midnapore Health complies with all applicable privacy legislation, including the Personal Information Protection Act (Alberta) and the Personal Information Protection and Electronic Documents Act (Canada) (“PIPEDA”).

By using our website or providing personal information to us, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with the terms below, please refrain from using our website or providing personal information.

1. What Is Personal Information

Under Canadian privacy laws, “personal information” means information about an identifiable individual, such as your name, contact details, date of birth, or health-related information. This includes any data that can identify you directly or indirectly.

2. Information We Collect

We may collect the following types of personal information:

Contact information (name, address, phone number, email)

Demographic details (birth date, gender, occupation)

Health information relevant to your treatment or inquiries

Payment or insurance details (if applicable)

Website usage data and analytics collected through cookies or similar technologies

We may also collect optional information through forms, surveys, or newsletters to help us understand your interests and improve our services.

3. How We Use Your Information

We collect and use personal information for purposes such as:

Providing healthcare services and administrative support

Communicating with you about appointments, services, or inquiries

Managing patient records and billing

Sending relevant clinic updates, newsletters, or educational information (only with consent)

Maintaining website functionality and improving user experience

Meeting legal, regulatory, and insurance obligations

You may withdraw your consent at any time by contacting us. However, doing so may limit our ability to provide certain services.

4. Disclosure of Information

We do not sell or rent your personal information. We may share it only in the following cases:

a) Service Providers:
We may share limited personal information with trusted third parties who perform services on our behalf (e.g., website hosting, data processing, appointment software, or secure communication platforms). These providers are required to protect your information and only use it for authorised purposes.

b) Legal Requirements:
We may disclose personal information to comply with applicable laws, regulations, subpoenas, or court orders, or to assist law enforcement when required.

c) Professional Obligations:
When providing healthcare services, relevant information may be shared among your healthcare providers for continuity of care, subject to applicable consent and privacy requirements.

5. Safeguards and Retention

We take appropriate physical, technical, and administrative measures to protect your personal information from loss, unauthorised access, misuse, or alteration. Access is limited to authorised staff and service providers who require it to perform their duties.

Personal information is retained only as long as necessary to fulfill its purpose, meet legal or regulatory requirements, or resolve disputes.

6. Access and Correction

Upon written request, you may access your personal information held by Midnapore Health and request corrections if it is inaccurate or incomplete. If we are unable to fulfill your request, we will provide an explanation as permitted by law.

7. Cookies and Digital Advertising

Our website may use cookies or similar technologies to enhance your browsing experience and display relevant advertising through partners such as Google or Meta (Facebook). These tools help us understand visitor behaviour and preferences. You can disable cookies through your browser settings, though doing so may affect some website functionality.

8. Third-Party Links

Our website may contain links to external websites operated by third parties. Midnapore Health is not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.

9. Children’s Privacy

Our website is not intended for use by individuals under the age of 18 without parental or guardian consent. We do not knowingly collect personal information from minors without proper authorisation.

10. Updates to This Policy

Midnapore Health reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on our website with an updated revision date.

11. Contact Information

If you have any questions, concerns, or requests related to this Privacy Policy or the handling of your personal information, please contact:

Midnapore Health Centre
📍 #107, 239 Midpark Way SE
Calgary, Alberta T2X 1M2
📞 (403) 254-9177
📧 [email protected]